At Shim Butik, we stand behind the quality of our bicycle parts and accessories. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process.

Return Policy Overview

  • Return Window: 15 days from the date of receipt
  • Condition: Items must be unused, in original packaging, and with all tags attached
  • Return Shipping: Customer is responsible for return shipping costs
  • Refund Method: Original payment method
  • Processing Time: 5-10 business days after we receive your return

Please Note: For hygiene and safety reasons, the following products cannot be returned or exchanged unless defective:

  • Bromsbelägg för skivbromsar (Disc brake pads)
  • Bromsklossar/bromsskor (Brake shoes/blocks)
  • Däckverktyg (Tire tools)
  • Elektroniska växeldelar (Electronic shifting components)

Step-by-Step Return Process

Step 1: Request Return Authorization

Before returning any item, you must contact us at [email protected] within 15 days of receiving your order to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

Step 2: Complete the Return Form

Include the following information in your return request email, or use the template provided below:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Shim Butik Customer Service,

I would like to request a return/exchange for my recent purchase:

Order Number: [Your Order Number]

Product Name: [Product Name]

Product Code/SKU: [If available]

Reason for Return: [Please specify reason]

Preferred Solution: [Refund / Exchange for [Product Name & Code]]

I have read and agree to the terms of your return policy.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Step 3: Package Your Return

Once you receive your RMA number, securely package the item(s) in the original packaging with all included materials. Include a copy of your order confirmation or packing slip. Write the RMA number clearly on the outside of the package.

Step 4: Ship Your Return

Ship your return to the following address using a trackable shipping method:

Shim Butik Returns
RMA # [Your RMA Number] 2373 Patton Lane
Raleigh, SE 27610
USA

We recommend keeping your shipping receipt until your return is processed.

Refund Processing

Timeline

Once we receive your return:

  1. We will inspect the returned item(s) within 3-5 business days
  2. If approved, your refund will be processed within 5-10 business days
  3. Depending on your payment method and financial institution, it may take additional time for the refund to appear on your account

Refund Methods

Payment Method Refund Method Estimated Processing Time
Credit/Debit Card (Visa, MasterCard, JCB) Original card 5-10 business days after approval
PayPal Original PayPal account 3-5 business days after approval

Exchanges

If you need to exchange an item for a different size or model, please follow the return process above. Once we receive and inspect your return, we will ship the replacement item. You will be responsible for the shipping costs for both the return and the new item unless the exchange is due to our error.

Defective or Incorrect Items

If you receive a defective item or the wrong product, please contact us immediately at [email protected]. We will cover the return shipping costs and expedite your replacement or refund.

Questions?

If you have any questions about our returns and exchanges policy, please contact our customer service team:

Email: [email protected]

We aim to respond to all inquiries within 24-48 hours during business days.